Shipping policy
Shipping Policy
Order Processing Time All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Estimated Shipping Times We work with global merchants to provide you with the best prices and high-quality products. Because your items are shipping from our international fulfillment centers, please allow the following times for delivery:
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United States, Canada, Europe, Australia: 7 - 15 business days.
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Rest of the World: 10 - 20 business days.
Please note that these are estimated delivery times. Sometimes there may be unexpected delays due to customs processing, holidays, or carrier issues that are out of our control.
Shipping Rates Shipping charges for your order will be calculated and displayed at checkout.
Order Tracking When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available in the system.
Customs, Duties and Taxes Vincere is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages or Lost Packages If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at tryvincere@gmail.com with your name and order number, and we will look into it for you.